How to Use Microsoft Support and Recovery Assistant SaRA

On your Windows computer, you can use Microsoft Support and Recovery Assistant to fix Office, Office 365 and Windows problems. The Support and Recovery Assistant is also known as Microsoft SaRA.

When you have issues with Office 365, Outlook and other windows problems, a repair option is always better than reinstall.

If you remember, almost all the Office versions always provided an option to repair the installation before you uninstalled it from the Programs and Features.

Microsoft SaRA is a desktop client that enables Microsoft customers to troubleshoot and diagnose their issues. It works by running tests to figure out what’s wrong with the installed product and offers the best solution for the identified problem.

The SaRA can currently fix Office, Office 365, Outlook, and Windows related problems. I have seen many users using support and recovery assistant for troubleshooting Office 365 issues.

If the Microsoft Support and Recovery Assistant can’t resolve a problem for you, it will suggest next steps and help you get in touch with Microsoft support.

What Applications can Microsoft SaRA Troubleshoot?

You can use Microsoft SaRA to troubleshoot the following list of Applications.

  1. Microsoft Teams – Fix problems with Teams Meeting add-in for Outlook and user presence.
  2. Office – Troubleshoot issues related to Office Install, remove, activate or sign-in issues.
  3. OneDrive for Business – Fix sync and setup issues related to OneDrive for Business.
  4. Dynamics 365 (online) – Get help with Outlook client integration.
  5. Outlook on the web – Fix sign in or start up problems related to Outlook web.
  6. Advanced Diagnostics – Creates reports to help analyze Outlook, Office and Exchange Online issues.
  7. Windows – Troubleshoot, Identify and fix Windows problems.
  8. Outlook – Resolve over 10 different known Outlook issues on your computer.
  9. Skype for Business – Fix issues preventing you from signing-in to Skype for business client.
  10. Mobile Devices – Get help with Password or sync issues for your mobile.
  11. Outlook for Mac – Address email, folders or setting up Office 365 problems on Mac computers.
Microsoft SaRA Application Troubleshoot
Microsoft SaRA Application Troubleshoot

Download Microsoft Support and Recovery Assistant

You can download the latest version of Microsoft Support and Recovery assistant (SaRA) client from Microsoft Download Center.

You can install the SaRA client on any client computers running Windows 7 and above. Well, Windows 7 is outdated now, so install it on Windows 10 or Windows 11.

Click the Download button and save the SaRA desktop client to your computer.

Download Microsoft Support and Recovery Assistant
Download Microsoft Support and Recovery Assistant

The SaRA client package is a .zip file and when you extract it to a folder, you should see the SaraSetup application.

Microsoft SaRA Desktop Client
Microsoft SaRA Desktop Client

Install Microsoft SaRA on Windows Computer

This section covers the installation of Microsoft SaRA desktop client on your Windows computer. Run the SaraSetup.exe application as administrator.

On the Microsoft Support and Recovery assistant setup window, click Install.

Install Microsoft SaRA on Windows Computer
Install Microsoft SaRA on Windows Computer

The client downloads additional files before installing. Your computer must be connected to internet to download the application.

Install Microsoft SaRA on Windows Computer
Install Microsoft SaRA on Windows Computer

Once all the required files are downloaded, click I agree.

Install Microsoft SaRA on Windows Computer
Install Microsoft SaRA on Windows Computer

Troubleshooting Issues using Support and Recovery Assistant

Let’s try troubleshooting an issue using the Support and recovery assistant. When asked for Which app are you having problems with?, select the relevant application or option. In this example, I am going to select Windows, click Next.

Select an Application to troubleshoot
Select an Application to troubleshoot

When you select Windows, you get to fix two common issues.

  1. I’ve installed Windows, but I can’t activate it
  2. I’m having problems with Active Directory replication.

I have selected Active Directory replication and click Next.

Troubleshoot Active Directory Replication Problems
Troubleshoot Active Directory Replication Problems

If the recovery assistance detects any issues related to the option that you chose, it attempts to check and resolve the issue. In my case, it clearly mentions that support and recovery assistant did not find any recent Active Directory Replication errors.

Click Next.

SaRA Diagnostic Results
SaRA Diagnostic Results

On the feedback screen, you will be asked if the problem that you reported has been solved or not. There is an option to open the log file folder after you click Submit. Let’s check that and see what happens.

SaRA client Feedback
SaRA client Feedback

You can see the SaRA logs and the log files are located in AppData local folder of user account. To view the recovery actions performed during a scenario, you can review these log files.

Microsoft Support and Recovery Assistant
Log File and Recovery Actions

Prajwal Desai

Hi, I am Prajwal Desai. For last few years, I have been working on multiple technologies such as SCCM / Configuration Manager, Intune, Windows 11, Azure, Security etc. I created this site so that I can share valuable information with everyone.

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